HKG crossing 1440x1080 1

Strengthening Global Network to Address Supply Chain Challenges

Metro’s strategic partner network is central to delivering market-leading logistics services, especially as global supply chains face ongoing challenges. With the appointment of Peter Orange as head of global network development, Metro is deepening its commitment to building robust partnerships worldwide, enhancing collaboration, and strengthening its network’s resilience to meet customer needs.

Highlighting the significance of Metro’s partner network, managing director Grant Liddell and chief commercial officer Andy Smith recently completed a ten-day trip across Asia. During the visit, they met with key partners, carriers, and customers to strengthen relationships and gain valuable insights into regional market dynamics.

This focus on building connections comes at a time when supply chains are under persistent pressure, making agile, strategic partnerships essential to delivering reliable service.

Peter Orange’s new role: Deepening global partnerships
With over three decades of experience spanning airlines and logistics firms across diverse regions—including Australia, Singapore, UAE, and the UK—Peter Orange brings a global perspective to his role as head of global network development. His mandate is clear: to enhance Metro’s engagement with existing partners and explore potential new alliances, particularly those that bring specialised expertise in verticals like automotive and high-tech.

Peter’s appointment reflects Metro’s commitment to fostering like-minded partnerships that prioritise value, service reliability, compliance, and transparent communication. As part of this role, Peter is reviewing existing partner relationships, assessing shared business strategies, and aligning efforts across transport modes—whether air, ocean, or combinations—to ensure Metro’s global partnerships are primed to adapt to dynamic market demands. He is also leading a continuous evaluation process with core partners, holding regular reviews to assess market opportunities and align on growth objectives.

Building on this foundation, Metro plans to expand Peter’s team with route development managers who will focus on key regions, including Asia Pacific and EMEA, alongside the current emphasis on North America. This team will work closely with Metro’s partners to drive sales, share market intelligence, and set clear growth targets, reinforcing Metro’s strategy of data-informed and relationship-driven expansion.

Insights from Metro’s Asia trip
In September, Grant Liddell and Andy Smith travelled to Singapore, Shanghai, and Hong Kong to meet with Metro’s Asian partners, customers, and major carriers. The trip provided valuable insights into the region’s logistics landscape, particularly with regard to the effects of eCommerce growth on airfreight demand and the impact of ocean capacity adjustments driven by regional geopolitical issues.

A notable takeaway from their discussions was the continued strength of eCommerce in driving airfreight demand, particularly on routes from Asia to Europe and North America. This trend is keeping rates elevated and creating heightened capacity needs. In ocean freight, major trade routes are seeing increased rates due to strong demand and capacity constraints, with factors like the Red Sea diversions further tightening supply. The expectation is that these pressures will persist into Q4, reinforcing the need for strong partnerships and agile strategies.

Metro’s commitment to building a resilient partner network ensures that customers benefit from agile, robust global supply chains, capable of adapting to shifts in demand and overcoming potential disruptions.

With Peter Orange leading this effort, alongside Metro’s strengthened ties in Asia, we’re dedicated to adding value and positioning our customers for success in today’s dynamic logistics landscape.

To explore how Metro’s partnerships can support your business needs, please EMAIL Peter Orange for more information.

history banner 2

Enhanced groupage services to France and Germany

In our continued efforts to provide exceptional trans-European logistics solutions, we have recently upgraded our groupage services to France and Germany, offering greater speed and efficiency, alongside competitive rates and our top-tier customer care.

Our French groupage services continue to excel, offering regular, efficient departures and seamless distribution throughout the country. In addition, we have expanded our reach in Germany, a vital hub for European trade. With frequent departures, including into the Ruhr area, one of Germany’s most important industrial regions, we ensure that goods are swiftly distributed across the country thanks to our trusted network of partners.

In today’s fast-paced and ultra-competitive markets, it’s not just about speed and cost—it’s about communication, reliability, and trust. By carefully selecting carrier and network partners in France and Germany, who share our customer-first mindset, we ensure that our clients benefit from smooth communication, timely updates, and a full door-to-door (DDP) solution. Our goal is to make European shipping as hassle-free as possible, providing a service that values our customers’ time and business.

However, businesses shipping to and from Germany should be aware of some potential changes that may impact the logistics landscape. Recently, Germany has enforced stricter border controls aimed at curbing migrant activity. While the long-term effects on freight traffic remain unclear, it is a development that could impact trucks entering and leaving the country.

Additionally, as of November 2024, UK passport holders will be required to register their biometric details, such as fingerprints or a photo, when entering the Schengen area, which could cause some delays for trucks crossing from the UK into the EU.

Despite these challenges, our French and German groupage services remain reliable and dependable, ensuring that goods are delivered efficiently while providing the highest level of customer care.

Metro’s road transport solutions incorporate dedicated vehicles moving on set routes for security, with defined delivery deadlines and GPS tracked trucks, to provide full transparency on transit schedules throughout the UK and continental Europe.

Our road freight teams are located close by major manufacturing and transport hubs across the UK. To explore the potential of our German and other European services EMAIL Richard Gibbs to begin a conversation.

customer survey 1440x1080 1

Evaluation of September Survey Feedback

The recent customer survey results, gathered on 19th September, have provided valuable insights into customer satisfaction and service priorities, highlighting our continued efforts to enhance service offerings. A comparison with May’s results also identifies areas for further development.

Customer satisfaction and service quality
Overall satisfaction with Metro’s service remains high, with 49% rating our service as “excellent” and 46% as “good.” While 5% rated the service as “OK,” no respondents rated us in the lowest quartile. This is a positive reflection of our service quality.

The feedback also highlights the strength of our problem-resolution capabilities, with 83% of customers rating our ability to resolve issues as either “excellent” or “good.” This demonstrates our ongoing commitment to addressing challenges efficiently and maintaining a high level of customer satisfaction.

Strengthened use of ocean freight
Customer reliance on ocean freight full container load (FCL) has grown considerably. In May, 65% of respondents identified FCL as their preferred mode of transport, while by September, this had increased to a full 100%. This upward trend shows that our efforts to enhance our FCL services have been well-received, making us a trusted partner for customers relying on this mode of transport.

Consistent problem-resolution capabilities
While our problem resolution ratings in May were already strong, we have maintained consistency in this area, with both “excellent” and “good” ratings holding steady. In May, 70% of respondents rated our problem-solving abilities as “excellent,” and in September, 83% rated our problem resolution as either “excellent” or “good.” This reflects our ongoing focus on resolving issues effectively, ensuring that our customers feel supported at every stage of their logistics journey.

Growth in customer satisfaction with technology
Our continued investment in technology has been positively received. While interest in our MVT platform stood at 40% in May, the September survey results show that 36% of respondents are now calling for further enhancements in this area. This indicates that customers recognise the improvements we have made and are eager for more. This feedback highlights that our technological developments are moving in the right direction, but there is still demand for more advanced features.

Increased value of market insights
One of the most notable improvements is the increased value customers place on our market insights and newsletter content. In May, 35% of respondents stated they “always” found the market insights valuable, with 60% finding them valuable “sometimes.” By September, this figure had significantly increased, with 54% now “always” valuing the insights provided, while the remaining 46% still found value “sometimes.” This growth highlights the success of our efforts to provide relevant and timely information that directly benefits our customers’ supply chains.

Conclusion
The September survey results showcase key improvements in areas such as the value of our market insights, the increased use of our ocean freight services, and the continued strength in our problem resolution capabilities. Our focus on enhancing services, communication, and technology has been recognised by our customers, and we will continue building on this momentum to meet their evolving needs.

The modest shift from “excellent” to “good” ratings is something we will focus on addressing and reversing for the next survey.

The demand for further technological enhancements is noteworthy, and we encourage respondents who indicated a need for more advanced features to contact us directly so we can progress this critical area.

The interest in broader service information is significant, with 36% of respondents requesting more details on all available services. This will be a key focus moving forward.

We sincerely thank all respondents for their valuable feedback in this survey. For those who were unable to participate, we hope to have your support in the next round.

Your insights are essential to us, and we will use your comments to make meaningful adjustments to our operations, ensuring we continue to deliver exceptional service.

apprentice 1

Driving the future: Welcoming our new generation of talent

Logistics is often misunderstood and associated with outdated stereotypes, but through our apprenticeship programmes, we are reshaping these perceptions and introducing young talent to the industry’s diverse and rewarding opportunities.

These apprenticeships, spanning operations, finance, and HR, provide the next generation with invaluable hands-on experience in a dynamic and vital industry that plays a key role in global commerce.

With a significant portion of supply chain professionals approaching retirement age, attracting young talent is crucial to maintaining the industry’s vitality. Companies must take proactive steps to redefine logistics for young people, showcasing its integral role in globalisation, multiculturalism, and environmental sustainability.

In a world where millennials and Gen Z are passionate about global connectivity and climate action, the logistics sector holds a unique position as a key player in both areas. Highlighting the industry’s contributions to reducing carbon footprints and facilitating cross-border collaboration should entice young people who are eager to make a meaningful impact on the world.

At Metro, we are doing exactly that by actively welcoming the next generation of logistics professionals through our apprenticeship programmes. This week, we proudly welcomed our latest cohort of apprentices, reaffirming our commitment to nurturing fresh talent and bringing innovative ideas into the sector.

While the logistics industry can be challenging, with its fast-paced environment and demanding roles, the rewards are substantial. From the chance to travel and experience different cultures, to collaborating with industry leaders on cutting-edge technologies, logistics offers unparalleled opportunities for personal and professional growth. The global market, predicted to reach $13.7 trillion by 2027, is brimming with potential for those who are ready to take on new challenges and drive the future of commerce.

By embracing and supporting young talents, we’re not only addressing the need for a new workforce but also shaping the future of the logistics industry.

As we continue to invest in apprenticeships and create a thriving workplace for these future leaders, we are confident that their fresh perspectives will help propel the industry forward into an exciting and innovative future.

If you, or someone you know, would like to work with a progressive colleague-focused business, please EMAIL Paul Moss a CV, with covering letter.