Metro's latest employee engagement survey has delivered our strongest results yet, with colleagues reporting significant improvements across every key area measured.
With a 74% response rate across our UK, India and US operations, the survey provides a valuable snapshot of how colleagues feel about working at Metro and where we should continue to focus our efforts.
The results reflect the progress we've made over the past year and reinforce our belief that creating a positive workplace culture is fundamental to delivering great service for our customers.
Engagement continues to strengthen
Overall employee engagement increased to 82%, up from 68% in the previous survey, while every major category recorded year-on-year improvement.
Among the strongest-performing areas were:
- Purpose: 84%
- Leadership: 84%
- Growth: 80%
- Wellbeing: 78%
- Reward & Recognition: 70%
The improvements across every category demonstrate the positive impact of continued investment in leadership, employee development and workplace wellbeing.
What colleagues value most
The survey highlighted several themes that consistently define the Metro experience.
Colleagues told us they value:
- supportive leadership and approachable managers
- a culture built on trust and accountability
- the freedom to make decisions and take ownership
- understanding how their role contributes to the wider success of the business
These qualities help create an environment where people feel trusted, empowered and able to make a meaningful contribution.
Turning feedback into action
Our engagement survey isn't simply about measuring satisfaction. It helps us understand where we're succeeding, where improvements can be made and how we can continue building a stronger organisation.
The feedback received will help shape future priorities across our business, ensuring we continue investing in the areas that matter most to our colleagues.
Listening to employees and responding to what they tell us remains an important part of our Progressive value and our commitment to continuous improvement.
Building on strong foundations
While we're delighted with this year's results, we know that building a great workplace is an ongoing process rather than a destination.
We're grateful to every colleague who took the time to share their views. Their feedback helps us strengthen our culture, support our people and continue building a business where everyone has the opportunity to grow, contribute and succeed.
If you, or someone you know, would like to work with a progressive colleague-focused business, please EMAIL Paul Moss, a CV and covering letter.








