Security Alert: Sophisticated Email Scam Targeting Businesses

Security Alert: Sophisticated Email Scam Targeting Businesses

Aug 5, 2025 | , ,

Metro has recently detected and blocked a highly targeted spear‑phishing campaign designed to deceive recipients and obtain sensitive information. 

The emails are sophisticated, imitating genuine correspondence and attempting to impersonate known contacts.

Our investigation shows that the campaign originated from a third‑party domain and compromised credentials. Thanks to our robust cyber‑security monitoring and the vigilance of our team, this activity was quickly identified, contained, and prevented. Metro’s systems, data, and banking details remain completely secure and  not compromised.

We are actively assisting the affected third party with their investigation and continue to strengthen our own security policies to protect against evolving threats.

How to Protect Yourself

To help safeguard your information and ensure secure communication with Metro, please keep the following in mind:

  • Bank account updates – Metro follows strict verification procedures before making any changes. We will never rely on instructions sent by email alone.
  • No banking changes – Metro’s bank details have not changed. Any message claiming otherwise is fraudulent.
  • Stay alert – Treat unexpected or suspicious emails with caution, especially those requesting sensitive information or payment details.
  • Verify requests – Always confirm any unusual request by contacting Metro directly using the official contact details you already have.
  • Report it – Forward any suspicious messages to our security team: servicedesk@myvisibilitytool.com

Protecting your information and ours is a top priority. We are continually monitoring for emerging threats, enhancing our security measures, and working closely with trusted partners to safeguard your business.

Thank you for your continued trust. If you have any questions or concerns, please contact Metro’s IT/Security team at servicedesk@myvisibilitytool.com.

US Customs Reforms Raise Questions on HTS Entries and Transshipped Goods

US Customs Reforms Raise Questions on HTS Entries and Transshipped Goods

Jul 9, 2025 | , , , ,

Businesses responsible for customs clearing goods into the US are adjusting to two significant Customs and Border Protection (CBP) changes that could affect classification practices and the treatment of goods in transit.

Firstly, CBP has expanded the number of Harmonised Tariff Schedule (HTS) codes allowed per entry line from 8 to 32. The change, which applies to both standard and reconciliation entries, is intended to streamline the entry process and improve digital efficiency across the Automated Commercial Environment (ACE).

The move to allow 32 HTS codes per line is a big shift, and speaks volumes about the uncertainty over future tariffs. It is clearly leaving the door open for further complexity, depending on how U.S. trade partners respond and while the largest brokers can technically handle it, those without automation or AI technology have voices concerns. 

For importers managing high-SKU consignments, the risk of misclassification or documentation errors increases significantly, potentially leading to delays, penalties or additional scrutiny.

Industry Seeks Clarity on Transshipment and Tariff Application
A second area of concern relates to the treatment of transshipped goods under the new tariffs introduced via the International Emergency Economic Powers Act (IEEPA) in April.

A coalition of 94 shipper, broker and forwarder organisations, including major retail and transport associations, has written to CBP and the Department of Homeland Security, urging them to clarify whether cargo transshipped via third countries remains eligible for tariff exemption if it left its origin before the April 5 deadline.

The industry points to longstanding CBP rulings that support exemption based on the original country of export, provided there is documentation such as bills of lading, purchase orders and invoices confirming that the US was the intended final destination.

However, it is reported that CBP’s responses have been inconsistent, with some entries flagged for duties despite meeting these criteria. Further guidance issued in May attempted to address this issue through a list of FAQs, but many in the trade community feel uncertainty persists, especially as tariff reviews continue and legal challenges to IEEPA enforcement remain unresolved.

Metro’s Support for UK Exporters and US Importers
In this changing environment, Metro’s customs brokerage services are designed to ensure that clients stay compliant, informed, and in control. Our AI, ML and automation driven brokerage platform – CuDoS – is designed to handle the expanded 32-code entry structure, making it easier to manage complex multi-SKU shipments with speed and accuracy.

For exporters selling to US group companies or under Delivered Duty Paid (DDP) terms, our US-based team at Metro Global USA provides end-to-end clearance support, including documentation validation and tariff strategy. We continuously monitor CBP guidance and help structure entries to support exemption eligibility, including shipments routed via transshipment hubs.

Whether navigating classification changes or securing the right evidence for tariff relief, Metro combines local knowledge, intelligent systems, and customs expertise to simplify compliance and protect your business.

EMAIL our managing director Andrew Smith, to learn about our customs services and CuDoS platform:

Survey Highlights Why Supply Chains Must Evolve or Fall Behind

Survey Highlights Why Supply Chains Must Evolve or Fall Behind

Jul 9, 2025 | , , , , , , , , , , ,

Global businesses must prepare for a fundamental overhaul of their supply chains, as the cumulative impact of geopolitical tension, climate volatility, cost inflation and sourcing risk reshapes the logistics landscape.

According to a recent survey by the Boston Consulting Group (BCG), 87% of leading global companies are planning to restructure their global supply chains. Over half have already suffered serious procurement cost increases, with more than one in five citing disruption from climate-related events such as wildfires and flooding. 

In addition to economic uncertainty and climate-related disruption, businesses are contending with fractured supplier networks, unstable trade relationships, and growing geopolitical risk. Ongoing conflict in Europe, heightened tensions between global powers, and renewed unrest in the Middle East are all adding urgency. 

The Challenges BCG Identified:

  • 57% of firms have suffered supply shortages
  • 55% are being hit hard by procurement cost inflation
  • 33% see energy prices as a major threat
  • 23% have experienced disruption from climate events
  • 20% cite global geopolitical tensions as a business risk

Fragmented supplier networks and over-reliance on vulnerable sourcing channels are being exposed, yet fewer than half of companies are using digital tools to spot weaknesses or manage risk proactively. While many are now diversifying suppliers, near-shoring and conducting more frequent evaluations, most remain trapped in reactive decision-making.

Although 40% of businesses now carry out regular supplier assessments and 36% have adopted dual or multi-sourcing strategies, the majority still operate reactively. Only 45% are using digital tools to anticipate and address supply chain vulnerabilities before they escalate. The result is a growing gap between firms that can adapt, and those that can only respond.

From Restructuring to Resilience
The shift is clear: supply chains need to be more agile, digitally enabled, and less geographically dependent. But this transformation doesn’t happen through strategy alone. It requires digital processes, and partners built to handle change.

That’s where Metro’s supply chain control platform, MVT, provides a distinct advantage. Developed to unify procurement, freight, fulfilment and inventory management, MVT transforms fragmented operations into a connected, insight-driven system—giving businesses the visibility and control needed to stay ahead of disruption.

Whether you’re managing multi-country supplier networks, tracking shipment milestones in real time, or integrating with your ERP and sales platforms, MVT enables data-backed decisions at every stage. It’s more than visibility—it’s the backbone for scalable, resilient logistics.

With Metro’s global reach, sector expertise, and fully integrated services across freight, customs, warehousing and fulfilment, we help customers re-engineer supply chains that are responsive, cost-efficient, and future-ready.

Unlock the power of connected logistics
Disruption may be constant—but with the right digital tools and operational model, your supply chain doesn’t have to be vulnerable.

EMAIL our managing director, Andrew Smith, to learn how MVT can give you total control of your supply chain.

Real-Time Visibility Takes Flight

Real-Time Visibility Takes Flight

Jun 24, 2025 | , , , , , , , , , , , , ,

New live flight tracking powers smarter airfreight decisions with MVT Track & Trace.

We’re excited to share a powerful new upgrade to MVT Track & Trace, Metro’s shipment visibility platform, that delivers even greater control and confidence when managing your airfreight.

Our latest enhancement introduces real-time flight telemetry tracking, giving you an instant, accurate view of your air cargo’s location, live and in motion. For every shipment, you can now follow its journey across an interactive map, complete with precise flight paths and positional data updated in real time.

Whether you’re monitoring standard freight or time-critical consignments, this new feature transforms how you track air movements, with benefits that include:

  • Live flight tracking for every airfreight shipment
  • Visual map interface showing the current aircraft position and route
  • Accurate flight data, including departure, ETA, and arrival confirmation
  • Time-stamped milestone events, clearly logged for full shipment oversight

Each key status change is automatically captured and displayed through a clean, user-friendly interface, so you’re always in the know, without the need for chasing updates.

This level of transparency is especially valuable when speed and certainty matter most. By enriching your operational visibility, our new flight telemetry feature supports smarter decisions, tighter planning, and more resilient supply chains.

At Metro, we’re committed to continuous innovation that makes logistics smarter, faster, and easier to manage. This upgrade to MVT Track & Trace is just one of the ways we’re helping you stay ahead.

Want to see it in action? Log in to your MVT portal today or EMAIL Ian Powell,
Customer and Technical Solutions Director.

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