Metro team 2

Putting the human back into HR

One of the key success factors for high performing service providers, is consistently enhancing their ‘product’, by putting their people first, with efficient and effective HR strategies.

There are many different types of HR strategies, but at their heart, they all start with the same foundation: to create a work environment that's synonymous with engaged, productive and loyal staff. Consistently and long term.

Our overriding objective is to create value through our team. In developing their skills and competencies, in sourcing talent (internally and externally), and maintaining the high-performance culture that has reduced staff turnover every year since 2017, despite huge growth in the organisation.

Metro have continued business expansion throughout the pandemic, supported by our industry-leading training and building the future of the business, by retaining knowledge/building expertise for the future.

Our headcount is now 180 at HQ, having grown 20% in full-time employees already in 2021, with roles filled including logistics graduates, transport planners, brokerage support, air and ocean operators. A diverse group of new colleagues with creative ideas across all departments.

Recruitment is a constant feature and we are always on the lookout for ambitious and driven individuals, at any stage in their career, with preference given to recommendation or a direct applicant.

We monitor the percentage of new hires successfully completing probation, but overall staff retention is our most critical metric.

Training and personal development is a critical HR strategy and our industry-leading training portfolio begins with a two weeks induction programme, for inexperienced staff, providing a full background into the company, key people and values through to system training.

New staff members have support meetings every 30 days to review progress, provide additional support and guidance for continuing development.

Ongoing formal and informal appraisals encourage individuals to realise their potential, though career development, professional accreditations and external courses where desired and beneficial to role/development.

Range of personal skills training include management development, customer service, time management and recent additions including running efficient (virtual) meetings and a modular cyber security programme.

Over the past 12 months 35 graduates have joined Metro, as part of a committed investment in young people and the future of Metro in The Midlands, the UK and globally.

Moving around the business, to experience all aspects of our service delivery, people and processes, the latest graduate trainee cohort have already amassed 2,625 formal training hours.

First-hand learning of what we do, our customers and the industry is invaluable, particularly for those that joined our Brokerage team and having gained first-hand experience of customs declarations post-Brexit, can take their new knowledge and add value to other departments, as they move onto the next stage of their journeys.

All our people have the opportunity to be trained by the best, given responsibility early on and add personal value to their team and our customers. Their career aspirations are our future success – put simply.

We are a company where ‘size matters’ - big enough to work on some large scale accounts, with market-leading technology and benefit from the variety of expertise - but still small enough to count as an individual and stand out from the crowd. Given the right ability and attitude, there are endless possibilities to reach out for different experiences, mentors and guidance.

Succession planning and internal appointments are a key focus and we are currently looking internally for Customs Supervisor, European Overland Manager and Air Export Clerk (LHR).

We look forward to announcing the promotions of three to four staff into supervisory/management positions over the next few months, a result of the informal development work that has continued in the background despite the pandemic.

For further information on any of the points raised here, or to express interest in a position with Metro, contact Paul Moss, who heads our HR function.

Brexit uncertainty hurting UK car industry

Automotive supply chain issues not just about semiconductors

An unexpected upturn in consumer demand is playing havoc with Europe’s automotive supply chains, as supply shortages disrupt OEM’s manufacturing productivity

Factory shutdowns were a significant contributor to poor sales in 2020 and there were fears that a shortage of semiconductors would be manufacturers undoing in 2021.

The semiconductor chips are important to the microcontroller units that underpin everything from the transmission to the airbags in modern vehicles and without sufficient supply, automakers would be forced to extend plant shutdowns - as many were.

In the UK, a shortage in semiconductors is causing major disruption, hitting car manfacturers and OEMs [original equipment manufacturers] with restricted availability of critical components and parts, meaning factories are either about to, or are already, shut down in Europe and the UK. There are many components in a vehicle and missing one of these causes delays – missing many causes serious delays to the delivery of a vehicle to the end of line.

Germany recorded a 16% increase in its first-half year car production, but such has been the scale of recent disruption that its full-year forecast has been slashed. This is Europe’s largest car and vehicle manufacturing country, with many other factories dispersed on a regional global level.

Reports suggest German manufacturers were caught by an unexpected surge in demand, having idled production early in the pandemic and were unable to scale up their supply chains and operations when needed.

Semiconductor shortages are a global issue, with OEMs typically balancing global supply to try and keep certain models being produced. This isn’t unique to the automotive sector, which is part of the issue, as higher value products pound for pound absorb the increased availability of the essential commodity which is required in most electronic devices from a car to a mobile phone.

The UK is not being slower than any other region, as the global supply chain is experiencing rolling difficulties across regions, with manufacturers having to pause production at domestic and European mainland plants due to semiconductor shortages.

It is unlikely that the semiconductor problem will be resolved in 2021 and is likely to extend into 2022.

Despite the difficulties in Europe, automotive OEMs in other regions are recovering productions, particularly in Asia, where they are in proximity to the primary semiconductor suppliers, with specialist automotive Ro/Ro carriers returning to full automotive capacity.

Metro has been working with automotive manufacturers and their primary suppliers for decades, optimising complex inbound and outbound supply chain operations, on all modes of transport.

For further information on automotive and related logistics tailored platforms that Metro deliver please talk with Tom Fernihough or Grant Liddell who will be delighted to arrange a meeting, call or presentation covering all current options available within our global network and platform.

battery

Safely moving dangerous goods

Lithium-Ion (Li-ion) batteries are a type of rechargeable battery that’s used commonly in electronic devices such as smartwatches and mobile phones, with demand for larger Li-ion batteries to power electric vehicles, but there are significant challenges in transporting these hazardous products.

The global penetration of smartphone and innovative technology means demand for smaller batteries, up to 4kg, will be sustained, while the move to electric vehicles is growing the market for larger batteries, which can weight in at >800kgs. But, given the hazardous nature of these products, planning and managing their safe transportation takes significant skill.

Metro personnel are trained and qualified in the packing, labelling and safe handling of Li-ion batteries and other hazardous cargo by every mode, including air, maintaining strong relationships with the air cargo carriers that will carry Li-ion batteries.

WHAT IT TAKES TO MOVE A 440KG LI-ION BATTERY TO THE US

An automotive manufacturer client needed a 400kg replacement Li-ion battery moved to the US via LAX asap. Because the battery exceeded 35kgs movement approval was first sought from the Civil Aviation Authority and then from the VCA, the UK authority for the certification of packaging for the transport of dangerous goods. Next we identified the most appropriate airline that would carry the battery - at the time there were only 2 carriers accepting Lithium Batteries under UN3480 - but as their flight plan took them over Europe we needed to seek additional approvals from the European air transport authorities.

This shipment in 2017 set the foundations for our Lithium battery platform and since then we have invested in the resource to serve this vertical, including training to cover all modes. Our Li-ion transportation expertise is increasingly recognised as market-leading, with our automotive team’s manager invited to address the International EV battery conference.

As li-ion batteries can store large amounts of energy and can be recharged many times, they offer the charging capacity and longer lifespan required to provide a reliable power source for electric, hybrid or plug-in hybrid electric vehicles.

With just one automotive manufacturer investing £1 billion factory that will make 100,000 lithium-ion batteries a year, it is clear that demand for the safe and efficient transport of these critical components, which is already significant, is going to be massive.

Despite its widespread adoption and energy-efficient storage, the Li-Ion battery can be a safety hazard if produced, used, or stored improperly, with numerous accidents, close-calls and safety breaches, leading them to be banned from passenger aircraft and subject stringent controls on all modes of transport.

The battery contains flammable electrolytes, which can become pressurised to the point of explosion should they sustain any structural damage, or be charged too quickly.

Because of this, and because of its widespread use in most commercial products, the safety standards and safety testing of Li-Ion batteries is much more stringent than other types of batteries.

Lithium-ion batteries are classified as Class 9 - miscellaneous hazardous materials (dangerous goods) and are subject to specific packaging, marking, labelling, and documentation according to the rule specified by the relevant modal authority: IATA (air); IMO (sea); ADR (road); RID (rail).

Due to the hazards associated with lithium batteries, there have been a number of changes to transport legislation and batteries are now assigned their own UN numbers:

UN 3090 — lithium metal batteries (including lithium alloy batteries)

UN 3091 — lithium metal batteries contained in equipment, or lithium metal batteries packed with equipment (including lithium alloy batteries)

UN 3480 — lithium ion batteries (including lithium ion polymer batteries)

UN 3481 — lithium ion batteries contained in equipment, or lithium ion batteries packed with equipment (including lithium ion polymer batteries)

UN 3536 — lithium batteries installed in cargo transport unit lithium ion batteries or lithium metal batteries.

For further information please contact Heather Smith, our EV and battery expert for further advice and the latest market legislation and intel.

ECO Loadstar

Press review Metro’s digital ECO module

On the 1st July Metro launched its new ECO tool, to track and offset shippers carbon emissions within their supply chain. The following day, The Loadstar - the most respected and influential supply chain news portal - carried its review of our new product, which is repeated in full below.

METRO JOINS TOP FORWARDERS OFFERING SHIPPERS EMISSIONS MONITORING AND OFFSETS

Helping shippers achieve sustainability – a new, key demand – is no longer solely in the hands of major multinational forwarders.

Yesterday Metro Shipping, based in Birmingham, UK, led the way for independent forwarders as it launched an in-house-developed programme to help customers measure, reduce and offset their CO2 emissions.

The free-to-use MVT ECO module, a cloud-based SaaS, monitors emissions  – and their costs – for every consignment in every mode, and enables shippers to choose how, or if, to offset them.

The move helps shippers with their Scope 3 indirect emissions measurements.

The free reports are verified and conform to European standards on consumption and greenhouse gas (GHG) emissions. It is also accredited by the Smart Freight Centre, using the Global Logistics Emissions Council framework.

Simon George, technical solutions director, explained: “The dashboard shows customers the emissions data, year, confirmed departure and CO2 equivalent. And it reveals the total cost to offset. You can easily flick between key metrics.”

Metro said it had decided to develop the technology after “half a dozen” customers started asking for data. But despite the demand, the forwarder said the real test for customers began now.

“Once you have measured the emissions, the second point is what you are going to do about it,” said Claus Rasmussen, director of information systems for Metro.

“Most companies don’t have a huge amount of impact – ie, no trucks or warehouses. But some have started to do something about things not in their immediate control. They will either have a CSR policy and a choice of offsetting, or they want to let their service provider do it for them.”

Using offsetting programmes offered by specialist Comply Direct, customers can choose how to offset emissions via the Metro platform.

“When the reporting is in place, we’ll select a portfolio of one to three products for Metro CO2 offsetting, which will be for projects of value. Generally, you can decrease CO2 by avoiding it, storing it, or offsetting the impact on the planet. By combining two or three, you’d have a good scope of offsetting,” explained Mr Rasmussen.

What has surprised Metro, however, is the scale of emissions, and the subsequent cost of offsetting.

“We are unsure what level companies will commit to. Some of the numbers can be fairly significant. We want to find out our customers’ interest in offsetting and get into a dialogue about a better choice, and maybe create different supply chain choices. Is air freight really necessary? Is road or rail better?

“There is a new dynamic in the talks we are having with customers,” added Mr Rasmussen. “For one thing, now we are not just talking to shipping and logistics departments, other customer departments are getting involved.

“Either way there is a cost to companies, of offsetting, or of avoiding offsetting. As we start getting into the analysis, we’ll start to see some trends. It’s too early right now, we are still checking the data.”

Mr George agreed: “It can come as quite a shock, how much they need to offset. Total offsets could be £6,000 in one month for a significant shipper.”

Metro’s cost reporting is based on two approaches: damage cost – ie, costs which compensate for the damage that has happened; and avoidance cost, which avoids damage. The latter is the more expensive, “on the high-side, up to £90 per tonne of Co2 emissions,” said Mr George.

“We are also allowing our users to select a damage cost approach, which defaults at about £15 per tonne, but can range between £5 and £100.

“That’s when the project chosen becomes important. Offsetting is a true marketplace, with market dynamics, but it also equates to a choice in where you want your money to go.”

Perhaps counter-intuitively, while freight rates are very high, there is less pressure on the purse for offsets.

“Adding $200 is not that big a deal on very high freight rates,” explained Mr George. “When the freight rates go down, the percentage becomes much higher. It can make a big difference.

“For us though it’s more about reporting at this stage, and making sure we capture all the pricing elements. Every time we get a quote from a carrier, we’ll look for standard pricing, and an eco option.

“If you had asked a year ago, customers would have shaken their heads. But now there is a continuous conversation about a less impactful choice. How can you identify better options alongside standard services? It’s built into the tech solution.”

Metro is now considering offering the platform to others.

“The cost of getting the data is reasonable, affordable, but knowing what to do with it is the hard bit,” said Mr George. “We are currently discussing selling to trade, or others in our group. Many companies are probably waiting for software companies to do it for them.”

Metro is also starting to look at sustainable fuel solutions and talking to potential partners, but Mr George said it was aware of its limitations, and the complexity of the market.

“We’re certainly not experts on what is and isn’t sustainable fuel, but we do present all the market options to customers so they can make their own choices on the matter.” he said.

Author: Alex Lennane

You can view the original article on The Loadstar

For further information on how we can help and proactively assist you in reducing our own carbon footprint within the supply chain, and beyond, please contact Simon George who will be delighted to engage and set up a demonstration and discussion to further encourage and promote this initiative.