Strengthening Metro’s US customer focus

Metro continues to invest in capability, coverage and customer leadership as part of its expansion plans for 2026. The appointment of Jonathan Cheyne as Key Account Director for the USA reflects that commitment, reinforcing Metro’s commercial focus and customer engagement across the transatlantic market.

Jonathan joins Metro with a strong international background spanning education, sport and global logistics, bringing a people-first approach shaped by both operational delivery and customer experience leadership.

Jonathan’s higher education spans more than a decade, with undergraduate and postgraduate study, alongside research modules, completed at leading universities across Scotland, the United States and Singapore. This international academic exposure has underpinned a career built around collaboration, performance and cross-border understanding.

Alongside his studies, Jonathan rowed competitively for Glasgow University. After completing his eligibility as an athlete, he returned to the club as a volunteer coach, while working professionally with Scottish Rowing. This combination of participation and leadership helped shape a management style centred on performance, development and accountability.

Jonathan Cheyne – Key Account Director

As Regional Development Manager at Scottish Rowing, Jonathan spent two years supporting athlete pathways, regional programmes and organisational growth. The role built a strong grounding in stakeholder management, structured development and performance outcomes. Skills that would later translate into complex commercial environments.

Jonathan then spent eight years with A.P. Moller – Maersk, holding a series of progressively senior roles across the UK and Ireland. His experience spans client-facing account management, regional customer leadership and global programme director roles.

Across these roles, Jonathan worked at the intersection of customers, operations and carrier strategy, with a strong focus on service consistency, network performance and multi-carrier solutions.

Building Metro’s US commercial platform

Jonathan joined Metro in December 2025, with a clear mandate from the group’s leadership: to help build and shape Metro’s US commercial platform.

Working closely with existing and new customers, his role centres on developing long-term relationships, supporting inbound/outbound operations into the US and ensuring consistent service delivery for end customers. Crucially, Jonathan sees Metro USA as the group’s conduit to the US market, connecting customers, capabilities and opportunities across the wider Metro network.

As Metro expands its footprint and investment in the United States, Jonathan will play a key role in broadening the group’s horizons, commercially, operationally and strategically, across North America.

Whether you are exporting to the US today, considering new routes to market, or looking to strengthen service levels for your American customers, Jonathan Cheyne would welcome a conversation to understand your requirements and explore how Metro can support your ambitions. EMAIL Jonathan.