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Delivering the sustainable future, today

Alongside customers in key verticals, including food, drink, cars and commercial vehicles, Metro is committed to the highest environmental standards, by maintaining carbon neutrality, investing in alternative fuels and supporting our customers with technology-enabled sustainable supply chains.

The global food system will face significant  pressures over the medium term as demand for resources and the effects of climate change intensify, which is why the sector is fully committed to cutting CO2 emissions, embedding environmental standards in transport and increasing sustainable supply chains.

Despite the challenges that 2022 brought, including supply chain issues, labour shortages and threats to energy security, our food and drink customers remain focused on sustainable, resilient, and responsible supply chains, with an ambition to reach Net Zero by 2040 – a decade earlier than government targets.

The automotive sector continues to improve its sustainability, reducing energy use, sourcing more responsibly and increasing recycling. Indeed, total energy use has declined, by -6.1% on last year, and water use per vehicle fell -6.3%. Waste to landfill also hit a record low, of 0.6%, with 17 leading companies reporting zero waste.

Supply chains need to become more sustainable but you can’t change what you can’t see and experts at Automotive Logistics’ supply chain events agreed that better tools and partnerships are needed to identify emissions in complex supply chains, as a means to start reducing them, because what you can’t measure, you can’t work on.

Hot on the heals of our industry investment in Sustainable Air Fuel (SAF) and the Sustainable Flight Challenge, Metro has invested in solar panels at our UKHQ to move beyond our net zero achievement, toward Climate Positive and joined the Midlands Net Zero Hub, to share the region's vision to decarbonise and support key priorities for the Midlands.

With Metro’s MVT Eco module, all the CO2 measuring and emission analysis tools our customers need can be found in one single place. Eco calculations conform to EN 16258, to provide data and reporting that complies with the most demanding frameworks and methodologies.

Our ‘on demand calculator’ module means that shippers can predict CO2 impact, by any mode and location, based on IATA or UNLOC codes and use those insights to create efficient, low-carbon supply chain solutions.

Using our latest generation MVT Eco module, we develop intelligent supply chain solutions, based on accurate and representative data, that are respectful of the environment. 

Low-carbon multi-modal solutions that blend air, road, sea, inland waterways and rail, together with NGV and electric vehicles.

The MVT ECO module is available free-of-charge to customers on their MVT dashboard. To request a demo or discuss your requirements, please EMAIL Simon George.

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CargoWise and Metro’s MVT provide unrivalled technological edge

Executing highly complex shipping transactions across multiple users, functions, offices, countries, currencies and languages, Cargowise automates workflows, optimises business processes and provides real-time data visibility.

Cargowise is providing more time for Metro to concentrate on the service it delivers and the development of the highest quality solutions for its clients.

Simon George, Metro’s technical solution director talks about Metro’s Cargowise investment and implementation.

“We care about our customers and our people, which is why we invest in technology like Cargowise, that supports the most valuable assets of our company, with tools that help them adapt swiftly to customer needs and make effective decisions immediately.

Metro began implementing Cargowise as our core freight forwarding operations platform two years ago, with large parts of the business successfully transitioning through the lockdown period, with modular learning, devised by our internal training team.

In adopting Cargowise we are enhancing our paperless office environment, with digital processes, business rules and workflows, designed to identify and eradicate errors before anything untoward happens.

Instead of ‘fire-fighting’ operational issues, our people will be free to concentrate on enhancing solutions and identifying opportunities that add more value for our customers.

Real-time visibility, detailed financial reporting and improved data quality provide the freedom to speed up processes and make strategic decisions faster than ever before.   

The reporting and broad-based KPI’s that we can track is providing us with the accurate data that supports immediate and agile, customer-focused decisions.

Integrating Cargowise and our MVT supply chain platform increases the volume of data we can share with customers, enhances the way in which they can view and manipulate this information and means that most data feeds are in, or close to, real-time.

Shipment visibility is a core functionality, with real-time tracking monitoring schedules and global mapping of assets, together with our investment in AI for predictive ETAs, that support efficient planning, while avoiding fees and penalties.

Performance tracking is being simplified and means that customers can track our performance alongside carriers and key vendors globally.

In understanding our customers' ambitions and business goals, we can identify opportunities to cut costs and make improvement in their supply chain, with our innovative Cargowise/MVT technology providing total control and visibility.”

The Metro board continues to invest in internally developed and externally acquired innovation in 2023-2024, which promises to be an exciting and rewarding period for the business and our customers. EMAIL Simon George, Technical Solutions Director, to learn more.

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<strong>Award recognition for CuDoS customs platform</strong>

We are delighted to win Gold at the ‘Stevie' Sales and Customer Service Awards 2023, with our key technology partner, WNS, for their ground-breaking contribution to our CuDoS customs platform, in digitising customs declarations, enhancing customer experience and ensuring a smooth transition into the post-Brexit environment. 

For over twenty years Metro has been investing in technology, software developers, system analysts and data scientists that have conceived, designed, created and supported four generations of our supply chain management and visibility platform MVT.

MVT is multi-award winning technology that connects shippers to their entire supply chain; providing real-time visibility, milestone event management, control and intelligence, in a secure cloud based environment.

The platform embraces new and emerging technology, including artificial intelligence (AI) and machine learning (ML) to support existing core and new modular functionalities, like our ECO and Customs (CuDoS) solutions, with the latter recently winning a prestigious award for a key-partner, WNS.

WNS is a leading Business Process Management (BPM) provider that combine technology, analytics and process expertise to co-create innovative, digitally led solutions. 

For Metro’s CuDoS solution this meant the automation of cognitive data extraction and contextualisation, using the latest AI/ML and automation capabilities to overhaul and optimise the data capture and customs declaration processes.

The ‘Stevie Awards’ are the world's premier business awards, honouring and generating public recognition of the achievements and positive contributions that organisations make. WNS have won the customer service category for the work they have done with Metro, to accelerate CuDoS’ customer experience through hybrid learning in reduced dependency on multiple systems for data extraction and verification.

With WNS’ digitisation support, Metro’s CuDoS solution is now achieving a SLA of 98% on turnaround times (customer submission/request through to document delivery) of under two hours.

Other CuDoS performance statistics are just as compelling:

 - 20% reduction in headline costs, with 25% increase in volumes

 - 96% of declarations processed and submitted to HMRC within 30 minutes of documents receipt

 - 99% processing accuracy

 - ML/AI contributed to record turnaround speeds under 8 mins

Metro are at the forefront of automated customs brokerage solutions, with our CuDoS declaration platform and dedicated team of customs experts, reacting swiftly to changes in the UK’s trading regime with the EU and rest of world.

To learn how we can simplify and automate customs declarations for your businesses, please EMAIL Elliot Carlile to review the options.

Metro continues to invest in MVT and CuDoS innovation in 2023-2024, which promises to be an exciting period for the business. EMAIL Simon George, Technical Solutions Director, to learn more.

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<strong>Supply chains returning to just-in-time focus</strong>

The Chartered Institute of Procurement & Supply’s (CIPS) Procurement Futures conference brought together the most influential procurement professionals to figure out how to make supply chains more resilient, as buyers consider returning to just-in-time strategies, as port congestion eases.

The disruption of the past two years shifted supply chain operations to’ just-in-case’ (JIC) procurement strategies, but this focus is changing as port congestion and supply chain disruption has cleared and buying teams now consider how to deal with inventory levels.

Speaking at the conference, the CIPS chief economist confirmed that supply chains are increasingly moving back to ‘just-in-time’ (JIT) from ‘just-in-case’, but with significant overstocking in the UK, Europe and North America, many distribution centre's are full. 

In the worst case, merchants still hold inventory across their supply chain, with stocks at ports, or 3rd party storage facilities, although CIPS expect those stocks will work through the system by quarter one, or quarter two, after which supply chains will be fluid again.

With China opening up, the manufacturing capability for ‘just in time’ is returning but, while COVID19 turbulence and uncertainty has diminished, climate-related disruptions, tensions between the United States and China, and the war between Russia and Ukraine raise another question mark over how buyers might manage risk. 

These disruptions are tempting some to still maintain lots of inventory, to ensure business continuity, but that would be a mistake, as JIT remains the most efficient system. With interest rates rising, returning to JIC and adding inventory, harms performance and raises costs without necessarily improving resilience.

For businesses struggling with excess inventory and overstocked warehouses, the lean JIT operating model makes sense, and on many key routes and modes the concept of ordering inventory to arrive ‘just in time’ is viable again.

The supply chain is a system of deadlines, actions, processes and participants and no one can control the end-to-end supply chain, without visibility and the means to manage those four critical elements. 

Instead of living on hope, traders can use our supply chain management platform, MVT, to remove supply chain risk, by evaluating their supply chain and determining where to locate and manage strategic capacity and inventory, to support changing demand patterns. 

In challenging economic conditions, smart executives use MVT to manage their supply chain effectively and tighten their control over inventory in their supply chain, while adapting their supplier footprint to meet customer conditions. 

MVT helps companies offshore, reshore or nearshore their vendors and production, by expanding procurement control and adapting supply chains to match the future.

Metro’s MVT supply chain platform reduces the cost, time and risk of re-sourcing to new vendors and locations, with PO management, visibility and communication tools that onboard and integrate new suppliers into the supply chain.

To learn more or to arrange a demo EMAIL Elliot Carlile.