Metro’s outsourcing services ensure that we can take care of the supply chain so you can focus on your business, with Ben and the Business Process Outsourcing (BPO) team being a crucial component in these operations.  

Graduating with a degree in geography, Ben worked in the customer service industry before joining Metro in 2016. He began his career managing freight and customer services for a world leading tyre brand and a key blue chip Metro customer. 

In 2019, Ben joined the BPO team with specific focus on building and sustaining relationships with Metro’s Indian subcontinent team, analysing M-data, and streamlining functions to be outsourced. 

With businesses far and wide having to adapt to the constraints of Covid19, Ben and the BPO team played an integral role in ensuring Metro’s outsourcing services could continue to thrive. They created new I.T solutions to manage functions and troubleshoot issues remotely. 

At the beginning of this year Ben was promoted to supervisor. Resultantly, Ben takes on greater responsibilities including leading weekly briefings with outsource offices, and being the pivotal internal link in informing and updating directors.

Ben recently gave a presentation at the initial Next Gen meeting, pitching about potential improvements and updates to the company’s website and social media. 

To most millennials, the semantics of ‘logistics’ are riddled with outdated stereotypes of a heavy haulier, or warehouse shelf stackers.

The more desirable elements of the industry – of which there are many – are not projected to young people, causing a lack of exposure and knowledge about logistics. 

Luckily, my own perceptions of logistics are clearer than most of my generation. Although I have not directly worked in the field, I have been exposed to logistics my entire life, as my father works in the freight forwarding industry. This places me in a unique position to offer the perspective of a young person who is external to the trade, while still understanding what logistics really is.  

Having a freight forwarder in the family has revealed far more than the technical aspects of logistics. It has illustrated a lifestyle. Yes, the hours can be gruelling and long, with the workload seemingly relentless at times. And although there sometimes appears to be an imbalance between the amount of time spent in the office and at home, the industry does offer good prospects.

Something that has always drawn me to my father’s line of work was watching him travel across the globe. The possibility to experience other cultures and to meet a diverse pool of people through your career is the diamond that shines through the rough, long hours.

And although we get the occasional whinge and whine about the stressful nature of the job, you see a man who is truly passionate about his career, and that passion is infectious.

And there are plenty of opportunities to work in the sector – which is not true of every industry.

Vice president of value-added service for DHL Germany Christiane Beimel said: “Supply chain managers are retiring faster than they can be replaced”; 25 to 33% of supply chain professionals are nearing retirement age.  

So it’s crucial to entice the younger generations into the industry.  The question, is how? 

First and foremost, companies need to educate young people about what logistics really is. To leave the banal label of logistics behind, it is integral to highlight the expansive nature of the field, with its eclectic mix of career paths on offer, ranging from supply chain management to warehouse design, from sales to sailings.  

Secondly, as younger generations begin to define themselves as citizens of the world, it is important to highlight the importance of logistics in helping develop a cosmopolitan society. Logistics is one of the key enablers of globalisation, internationally linking the supplies and demands of the entire world.  Logistics facilitates the fusion of cultures through the movement of different products from different nations.  

And logistics is about co-operation and collaboration, helping to keep the world in order, rather than solely about financial competition. Young people will be drawn into the industry, wanting to brand themselves as enablers of multiculturalism.  

And then there is climate change, a key issue for the young today, and logistics can play a big part.

The environment particularly resonates with millennials. With the transport sector accounting for 25% of the total commercial energy consumed worldwide, supply chain managers are integral for instigating fuel-efficient shipping.   

Finally, there is new hope for logistics in the post-Covid world, as nations rely on freight forwarders to transport essential products, such as PPE and other medical supplies. The consumer typically overlooks how we get our online orders, but residing in these unprecedented times has caused a shift. Young people are now thinking about how their goods arrive, and are becoming more aware of it.

But companies, you have a job to do. To ensure a steady flow of young applicants into the field, it’s crucial that you educate millennials about what it means to work in logistics, and to ensure that the preconception of the heavy haulier or underpaid warehouse worker can at long last become a remnant of the past.  

Written by James Liddell

The essential ingredient for many industries, chemicals are part of nearly every product used in the home and office. There is no room for error in logistics for the chemical and petro-chemical sector, which is a key vertical for Metro, in the care of Steve Smith.

Joining Metro in 2003, Steve began his career in the Ocean Export team, before moving across to chemical accounts two years later, handling global movements of hazardous and non-hazardous goods by all modes (road / sea / air / rail) and types (FCL / Lcl / Iso tank / bulk).

Chemical logistics requires flexibility and adaptability and supply chains can be long, unpredictable and complex, with Steve managing his team to deliver the end-to-end process for imports, exports and cross-trade.

Steve’s role includes extensive travel, but it is also highly responsible, as the effective and safe handling of these most challenging products, together with care for the environment and in full accordance with rigorous regulations, is of key importance in protecting the image and reputation of Metro and our chemical clients.

Steve helps clients optimise their supply chains, ensuring service, safety and quality throughout, for high-value and high-consequence goods.

Ensuring the safety of people, the environment and material goods requires comprehensive knowledge of protective measures and dangerous goods handling, throughout all phases of transport and storage of chemical goods.

Steve is a qualified Dangerous Goods Safety Adviser(DGSA) for road, rail, and inland waterways, having passed examinations set by the Department for Transport (DfT).

Through Steve and his Metro colleagues, our clients can take a strategic approach to their chemical product supply chains, creating resilience, flexibility and a real competitive advantage. In addition they receive a measured, reliable and consistent solution within a safe supply chain.