Customer feedback from the last bulletin’s survey confirms Metro’s position as a trusted and increasingly strategic logistics partner, with strong scores across relationship quality, accessibility and overall service delivery.
The ability to reach the right people quickly continues to stand out, with 86% of customers rating this as good or excellent and a weighted score of 4.0 out of 5. This reflects the importance Metro places on responsiveness and direct access to experienced teams, particularly in fast-moving or disrupted conditions.
Customers are clear in how they view the relationship. 71% describe Metro as a strategic logistics partner, with no respondents positioning the business as purely transactional.
This is supported by consistently positive scores across capability and understanding.
Customers report a strong grasp of Metro’s service offering, confidence in handling complex shipments, and recognition that value extends beyond simply moving freight, with all key measures scoring above 3.2 out of 5.
Solid operational performance in a challenging market
Operational delivery remains resilient despite ongoing global disruption. Feedback shows that 86% rate delivery as good, with a balanced spread reflecting the realities of a complex operating environment and a weighted score of 3.0 out of 5.
Communication throughout the shipment lifecycle is also performing well overall, with 57% rating it as good or excellent (weighted 3.14 out of 5). This is particularly notable given the continued impact of external events, including Middle East disruption, which is affecting routing, lead times and planning across supply chains.
Issue resolution is viewed as steady and dependable, with the majority of responses falling within neutral to positive territory and a weighted score of 3.29 out of 5, reflecting consistent support even in complex scenarios.
Confidence remains high as customers look ahead
Customer confidence in Metro remains strong. The overall recommendation score sits at 4.14 out of 5, with 67% of customers likely to recommend Metro to colleagues or industry peers.
Looking ahead, most customers expect freight volumes to remain stable or increase slightly over the next 12 months, reinforcing the need for reliable and adaptable logistics support.
Feedback also highlights the ongoing impact of Middle East disruption, particularly on ocean freight and inventory planning, while air freight is seen as less directly affected.
Continuous improvement shaped by customer insight
Alongside these positive results, customers have identified clear opportunities to enhance service further. The focus is on improving visibility, increasing the speed of information flow and continuing to refine operational execution.
Metro is actively using this feedback to guide service development, ensuring improvements are aligned with real customer priorities and evolving market conditions.
Have your say
If you have not yet taken part in the Metro customer survey, we would encourage you to do so.
Your feedback helps shape how we invest, improve and support your supply chain.
Take a few minutes to share your views and be part of the next phase of service development.
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