As Metro accelerates its UK and international expansion, the business has strengthened its People function with the appointments of Paul Davies as Head of Organisational Development, who will be launching a comprehensive suite of new training initiatives designed to support long-term sustainable growth, and Beth Jones to lead global recruitment.
Recognising that operational performance and customer delivery are directly linked to capability, Metro is investing across leadership, onboarding, technology and talent development to ensure consistency and excellence across its global network.
Developing leaders for the future
At the heart of the programme is a newly launched Leadership Development Programme, created to support high-potential colleagues stepping into greater responsibility. The initiative focuses on practical leadership capability — equipping managers to communicate clearly, make confident decisions and build high-performing teams within a scaling global organisation.
Alongside this, Metro will introduce a refreshed Managerial Training Framework for both new and existing managers. The framework ensures a consistent foundation in people leadership, coaching, performance management and structured decision-making across all regions.
Strengthening onboarding for commercial success
With continued growth in Metro’s Business Development division, the company has also launched a dedicated onboarding pathway for new commercial hires. This structured approach provides clear expectations, targeted industry and product knowledge, and practical tools to help colleagues build credibility and deliver impact from the outset.
By formalising the onboarding experience, Metro ensures that new talent integrates quickly and contributes effectively to customer success.
Global consistency through regional investment
To maintain training quality across time zones and markets, Metro has expanded its Learning function by appointing a dedicated trainer in India. This investment strengthens regional support while ensuring that global standards of development and delivery remain consistent.
The move reflects Metro’s commitment to creating a unified culture and shared performance expectations across its international footprint.
Introducing a new learning platform
Supporting these initiatives is the implementation of a new digital training platform. The system provides colleagues with on-demand access to structured learning pathways, compliance modules and self-directed development opportunities — an essential capability for a business scaling at pace.
By combining leadership development, enhanced onboarding, regional training expertise and modern learning technology, Metro is building the organisational strength required to support continued growth.
Expanding talent and opportunity
Paul Davies leads the design and delivery of Metro’s new organisational development strategy, ensuring training initiatives align with the company’s growth trajectory and long-term capability goals.
Beth Jones oversees recruitment across the UK and overseas, strengthening Metro’s global talent pipeline. She also manages the Graduate Programme and the relaunch of the enhanced Metro Mentoring Programme, supporting career progression and knowledge sharing across the business.
Encouraging client site exchange visits
Metro is also encouraging Exchange Visits to client sites. These visits provide colleagues with first-hand insight into operational environments, supply chain challenges and customer priorities — deepening commercial understanding and strengthening long-term partnerships.
Together, these initiatives underline Metro’s belief that sustained global growth is built on capable leadership, skilled teams and a culture of continuous development.
If you, or someone you know, would like to work with a progressive colleague-focused business, please EMAIL our HR Director, Paul Moss, a CV and covering letter.
