Total Logistics Care – A Commitment, Not a Concept

At Metro, our commitment to customer experience is at the heart of everything we do. We’re continuously evolving our TLC (Total Logistics Care) programme to ensure that every client benefits from our proactive approach.

Whether that’s through sharing real-time market insights, anticipating global supply chain challenges, or identifying new opportunities to reduce costs and drive efficiency.

To strengthen this, we’ve expanded the number of customer-facing team members, drawing on the deep experience of our people – many of whom have been with Metro for several decades. Their knowledge ensures consistency and a uniquely Metronised approach that is agile, responsive, and never “magnolia.” Our services are built to stand out, and to move as fast as your business does.

Insights, Intelligence and Local Knowledge
We’ve developed a dedicated team of highly trained professionals who stay on top of every development in global trade, logistics platforms, and supply chain dynamics. Their priority is to keep you informed about anything that affects your products and their movement, providing clarity and guidance in an often turbulent market.

Our CRM programme includes eight full-time key account directors and managers who maintain constant contact with every link in your supply chain—both here in the UK and across your and our global network. We’ve recently expanded the TLC programme in India and are now building our presence in the US through active recruitment and investment, ensuring we stay ahead of changing market dynamics in North America and other major trading regions that are relevant to your own global growth aspirations.

Supporting our client relationships is a specialist team dedicated to tailored logistics solutions. These supply chain engineers work closely with all stakeholders to create transparent, compliant, and bespoke platforms—designed to meet specific business needs and deliver measurable results. Their expertise spans the industries we operate in, from retail and automotive to manufacturing and food, having directly worked within each of the sectors providing a balanced understanding of your needs and expectations.

Metro designs services with purpose—whether by air, sea, road, rail, or any combination. We ensure that every customer interaction is meaningful and every solution is aligned to individual business goals.

Technology, Sustainability, and the Bigger Picture
Customer engagement and continuous improvement have always been cornerstones of our ethos.

In today’s volatile environment, our 20+ strong UK customer team, supported by over 4,000 colleagues globally, remains laser-focused on delivering service excellence.

From environmental initiatives and customs health checks (offered at no cost to established clients), to cutting-edge digital solutions, we’re driving transformation across every aspect of freight.

If you’d like to share feedback, or explore how we can further enhance your customer experience, I’d welcome the opportunity to speak with you directly.

Grant Liddell
Chief Executive Officer, Metro