Date: 20.03.2024

2024 tech road-map

Metro has been innovating leading-edge supply chain management, tracking and business-process technology for 20 years and in 2024 we will continue to increase our ability to integrate with stakeholders, share real-time data, accelerate workflows, automate processes and optimise our customers’ supply chains.

In 2024 we continue to focus on the core pillars of our technology strategy:

  • DigitalisationThe continued adoption of digital technologies that improve processes and create new opportunities
  • Digital twin: Creating indistinguishable digital counterparts to the physical supply chain
  • Platform Engineering: Accelerated development in customer facing applications
  • Big data: Integrate, manage, and analyse to uncover and deliver business value

The last quarter planning of 2023, including our cross-functional workshops, provided the springboard and momentum to start delivering against our product roadmap objectives, with the team achieving early successes in 2024 including:


  • Deployed comprehensive updates to our vessel tracking capability in MVT Track & Trace to provide customers with enhanced visibility, deviation reporting and insights resulting from the Red Sea crisis disruption
  • Development, launch and deployment of bespoke applications to provide enhanced control, visibility and regulatory compliance in specific parts of the supply chain for FMCG, Retail and Industrial & Manufacturing customers


  • Successfully completed the final cut-over from our legacy TMS to CargoWise CW1 product and initiated a continuous improvement programme to identify where we can drive further optimisation of business processes, with a blend of technology and automation
  • Successfully completed multiple system integrations to both customer facing (x6) and 3rd party (x1) systems
  • Initiated our ISO27001 information security accreditation, to demonstrate our commitment to compliance and cyber security practices in building customer confidence of our technology offering


  • Launched enhancements to our CW1 TMS and CUDOS customs platform application which further improves our customs clearance times and service delivery to customer
  • Further development to the Metro rebranding and new website, that showcases our services and commitment to deliver for our customers

These early successes spur us on to continue the delivery of our ambitious 2024-2025 plans.

We are excited to announce that we will be expanding the technical solutions team and, as part of our global strategy, we will leverage our wholly owned office in Chennai, India to base local developer talent to accelerate the pace of delivery.

We are confident that complementing our existing team with a cohort of colleagues in India will bring valuable insights, expertise, and creativity to our projects and help us achieve our vision.

If you know any high performing developers in India who are looking to join a dynamic, forward thinking and technology focused freight forwarder, please encourage them to submit their CV, via our careers page.

We are excited for what 2024 will bring and how our technology roadmap will aid the delivery of Metro’s strategic objectives.

Metro is leading the industry in developing the technologies and platforms that simplify and enhance optimal supply chain management.

Visibility, control, environmental, and customs modules, blend together with integrations of critical digital trade documents, including electronic bills of lading (eBL) to provide an unparalleled supply chain platform.

EMAIL Ian Powell for further Information on our digital capabilities and how we can support your global trade and business growth ambitions.