At Metro, we don’t just move freight - we move boundaries. Powered by cutting-edge technology and driven by passionate people, we deliver world-class import/export solutions across air, ocean, and road freight, as well as supply chain management and specialist services in retail, manufacturing, automotive and chemical sectors amongst others.
We’re looking for a detail-oriented and customer-focused Import Operator to join our Ocean Import Customer Services team.
If you thrive in a fast-paced environment, enjoy solving problems, and want to be part of a company that values innovation and growth - this is your next career move.
What You’ll Be Doing
As part of our Ocean & Air Import Customer Services team, you’ll be the heartbeat of our international freight operations, ensuring goods travel smoothly across borders and oceans. Your role will include:
- Booking freight with approved carriers and shipping lines.
- Building strong relationships with clients to deliver outstanding service.
- Handling customer queries and resolving them quickly and professionally.
- Communicating clearly with overseas agents and clients via email, phone, and online systems.
- Ensuring pre-alert documents are received before vessel arrival.
- Verifying and managing correct documentation for shipments.
- Processing supplier invoices accurately and on time.
- Maintaining customer and supplier spreadsheets.
- Keeping the sales team informed of client activity and profitability.
- Updating the departmental manager on the status of all shipments
What You’ll Bring
We’re looking for someone who’s not just experienced, but passionate about logistics. You’ll need:
- Solid knowledge of ocean & air freight operations.
- A sharp eye for detail and understanding of its commercial impact.
- Ability to work under pressure and meet tight deadlines.
- Strong numerical and commercial acumen.
- Excellent communication skills—both written and verbal.
- Confidence using Microsoft Office and Windows systems (Cargowise experience is a plus).
- A proactive, team-oriented mindset with great time management.
- Enthusiasm, flexibility, and self-motivation.